Patient’s Satisfaction in Radiology Department in Yemen

Abstract

Patient satisfaction is one of the most important indicator of quality of care. Patient satisfaction surveys may provide the means for patient to express concerns about the services received, and to express their views about new services needed. Aim of this study was to determine some of the factors that may influence patients’ satisfaction with health care services, particularly radiological department in a Yemen. The study was a cross –sectional study was conducted among patients (aged 18-80 years), that targeted patients who presented at the radiology department over the period of three months. 450 patients attending radiology department of the SGH were taken for the study purpose. Data was collecting using a 20 items self-completion questionnaire designed in line with the objectives of the study. Data were categorized into groups and analyzed to draw the patient’s satisfaction to the health care services. Out of the 450 patients interviewed for the study, 290 (64.4%) were males and 160 (34.6 %) were females. Majority of the patients (37.3 %) belonged to the age group 20-39 yrs., followed by 36.9 % in the age group 40-50 yrs. There were only (20.9 %) patients who were more than 50 yrs. of age.. When enquired regarding behaviour satisfaction conducted by different staff members Receptionist, 49 % Technician 68 % and doctors 86.8 %. Patient satisfied with behaviour, privacy and time given by doctors but problem lies with the coast and availability of some services and dissatisfaction was found to be more regarding cleanliness in the toilets and the politeness of some receptionist, high temperature, bed sheets, noise, suitable seats availability should be some urgent issues needing concern. Time waiting from appointment is also still a problem issue.